Customer Service
- Shipping & Delivery
- Discountwave's primary carrier is the United Parcel Service (UPS). Discountwave ships internationally.
APO and FPO orders are shipped United States Postal Service (USPS).
Shipping charges based on the product weight, number of containers, cost of insurance, and distance from our warehouse in Beverly HIlls, CA - DiscountWave is not responsible for delays due to adverse weather conditions or other acts of God or other natural disasters.
Your order may also be delayed if there is an issue with the credit card name and address security confirmation.
Email confirmation of your tracking number is sent when tracking number is available. - Privacy & Security
- DiscountWave is committed to protecting your privacy. That is because we base our business on the trust you place in us. This policy describes our practices regarding personal and account information collected through our Website. In this policy, "personal and account information" means your name, company name, account number, address, telephone number, and e-mail address plus any other information that personally identifies you, including your industry, the number of employees at your company, and purchase history, or would permit us to contact you, and "we" and "us" means DiscountWave.
- We reserve the right to modify this privacy policy from time to time; the effective date noted below will indicate the date that this policy was last updated. You should visit our Website periodically to review any changes.
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When you browse our Website
- IP address: We collect your IP address to measure our Website traffic and to help provide a relevant shopping experience.
- Discountwave Online Advertising: If you come to our Website after having visited a page that contained discountwave online advertising, we may collect the location of the online advertising using transparent GIF files provided by a third party advertising server. The GIF files are used to identify cookies placed when you visited the page with our advertising and do not collect personal and account information. For more information, including information about how to opt out, go to doubleclick.net/us/corporate/privacy.
- Referral Website: If you come to our Website via a link, we collect the location of the link that referred you.
- Browser type: We collect information about the browser you are using to help optimize our Website for visitors.
- Movements through our Website: We keep track of pages you visit to help provide you with a more personalized shopping experience.
When you make purchases through our Website
- We collect your name, address and payment information to process your order.
- We collect information contained in "cookies," such as your purchases and log in data, to personalize your shopping experience. Your browser must be set to accept cookies if you wish to add items to a shopping cart.
When you create an account on our Website
- We collect your user name, password, e-mail address, secret question, and answer to your secret question to protect your E-Account. We use your secret question and answer to identify you as the account user if you have forgotten your password. You can help us ensure your privacy by not sharing your user name or password.
When you subscribe to our E-mail Update through our Website
- You must create an E-Account to subscribe to our e-mail update. We use your E-Account information in connection with your subscription.
When you communicate with us through our Website
- We collect your e-mail address and the other information that you provide in order to respond to your communication.
- How can I give you feedback or contact you?
Simply click here. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes. - Returns & Replacements
- We strive for customer satisfaction and our return and exchange policy reflect this philosophy.
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- No restocking fee: We do not charge a restocking fee, even for opened and used items, when returned during our 30 day return period.
- Return Shipping labels on defective exchanges: Ambient Weather accepts responsibility for shipping charges (both ways) on exchanged defective items within 30 days of purchase
- Methods of Payment
- The following methods of payment are accepted by Discount Wave.
- Paypal (Visa, MasterCard, Amex, Discover)
- Google checkout (Visa, MasterCard, Amex, Discover)
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